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FAQ's

Q: What does ready and easy to wear mean?

A: When you order a wig from most companies you'll receive a wig that needs to be washed, conditioned, have the knots bleached, have the hair line plucked and an elastic band attached before it can be ready to style and then wear. Tiring right! We do all of that for you. Our team of experienced stylists hand customise each wig so that when you get it in the post you don't need to be a hair stylist or go to one in order to wear it and feel good. To achieve the salon look at home with easy to follow tutorials subscribe to the #HairMadeEasy channel.

Q: When will my wig be delivered?

A: All wigs from our shop the look page take 7-10 working days to create and are then sent out via Royal Mail UK Special Delivery (1 working day to arrive after dispatch). 

International Delivery is available to anywhere in the world via Royal Mail Parcel Force Priority Shipping. Your shipping cost will be calculated at checkout. 

Q: Will my hair be delayed due to COVID-19?

AWe do have a select number of wigs in stock which can be sent out via Free UK Next Day Delivery. We will be restocking at a slower rate due to the global situation. For any questions about your specific order please email us hello@cdblondon.com. Stay safe.

Q: So what is included in my purchase?

A: If you order from our shop the look page, you are getting a fully customised lightly bleached knots and plucked hairline), bespoke wig made from our high quality High Quality Virgin Hair, secure with elastic band. Your purchase will come in a Luxury CDB Satin Travel Bag for extra care..

Q: What separates CDB London from others in the industry?

A: Simply put, our love for hair made easy and for our community. The black beauty experience is something close to our heart so we're dedicated to making the CDB London experience as great as possible. Sending out good quality hair that's worth the money, supporting and training stylists to create wigs that will last you a long time. We have some of the most affordable hair extensions and wig making services on the market. Great attention to detail and dedication to great customer service. We're good at what we do and we take it seriously. Plus we'll leave you love letters in your wig packages; the love's free of charge!

Q: Are there any discounts or rewards in place?

A: Whilst our wigs are already affordable, we recommend joining our members list to be notified of our secret sales. 

Q: Can I customise a wig to suit me or must it be one of CDB London wigs?

Q: How long will my hair last?

A: As long as you take care of your wig, 1-2 years. A lot of people don't know how to take care of their extensions and units so we try to provide you with enough content, information and accessories to help you get the most out of what you pay for. Check out the Ends Tips and Tricks Blog and #HairMadeEasy for videos and information on taking care of you hair.

Q: What can I do if I am unhappy with the wig; what is your return policy?

A: In the rare occurrence that you don't fall in love with your wig we will do all we can to work on it till you're satisfied. We don't offer refunds or exchanges on our wigs or bundles for hygiene reason but in some cases we do offer exchanges/ a store voucher.

Q: Is shipping international?

A: Yes this is a global experience. We don't take responsibility for any custom fees you may need to pay on your side of the pond. So far the furthest we've gone is New York City and Lagos, let's see if you can beat that!

Q: Is there a way of trying out the wig in question before purchase?

A: Unfortunately not. This is something we are working on. However, we do ask for your head measurement for every order so that we can ensure a good fit so you don't have to worry much about fit.

Ask anything by emailing us hello@cdblondon.com